Unable to login to Zoom client – Zoom Community.

Unable to login to Zoom client – Zoom Community.

July 10th 2022 admin@janamaitri

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Zoom web login not working. Why I can’t use my Zoom account to login using the HKU Zoom Service?

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I continue having a strange problem where zoom tells me the password is wrong when trying to join a meeting. The password is just 1 character long not very secure, I know, but not my choice, and it’s a meeting open to the general public in my area anyways , so I’m not typing it in wrong.

Additionally, if I open the meeting in the web browser same computer, keyboard, etc I can join, but only in the browswer, If I click to open the Zoom Client it doesn’t work. Using the same account on my phone works too. Interestingly, in the meeting history drop down, the meeting will initially show up as usual ie with the name “Weekly Information Meeting”.

Then after choosing it, inputting the correct password, and being told the password is wrong, the name changes on the history drop down to the generic “Zoom Meeting”. This seems to be related to the Client itself. Interestingly, it happens most often after I update Zoom. Also, after a time, maybe an hour, often I can connect successfully with all the same credentials. Hey Jason , strange!

I was able to create a test meeting with a 1 character password and join.. You could always save your meeting as a meeting template and recreate a new meeting to see if that resolves your issue as well. The only reason I mentioned the password being 1 character was to show that it is not just a problem with entering the password incorrectly.

It should be noted this problem has happened with longer passwords as well. It’s not restricted to just one host, leading me to believe that it’s not a problem with the host’s settings. In addition, using my wife’s computer also windows 10, same zoom version as me, both of the up to date I’m able to get into the meeting just fine. I have not had this problem when clicking on a direct link in email, etc , maybe because then there is no need to enter the password.

However, in most of the zoom meetings I attend, the host cannot send an invite, there are too many people and it’s a meeting open to the public. That is out of my hands. I must enter the zoom ID and password. Since the history of the zoom meeting still shows up with the correct number, but with the name of the meeting changed to just ‘zoom meeting’ , it makes me think there is some problem with a cache issue on the windows version. On my phone I can clear the cache easily, but there seems to be no way to do so on windows.

I can clear the history which does not fix the problem as stated above. Finally, very very strangely, I can usually attend after a short time, maybe 30 minutes to an hour later. If I just keep trying to join, eventually it will let me. We are having the same problem and it does look like a client problem. I can not log in using the password from another organization but if i go to a browser it allows me to log in but then lose my “profile settings, backgrounds etc” Updating the client and other troubleshooting does not resolve.

Any thoughts from Zoom? Looks like clearing the cache resolves this issue. I had to enable zoom apps and then go to clear cache to access and clear. Then restart and now works. I had this similar issue today which is how I found your comment because I was invited to join a meeting and I had the correct ID and password and was logging in through my PC and it kept saying the password was incorrect but when I logged in through my tablet it allowed me to log in to the meeting.

To resolve the issue you may want to have the host send you a direct invite. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting.

Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Password not working.

Password not working. Jason Observer. I’ve tried the following: -Restarting computer -Logging out of zoom -Clearing the meeting history -Checking for updates there were none -Having the meeting host check for updates again, there were none -Clicking “don’t connect to audio” a suggestion from another user -Starting my own meeting, closing it, and trying again another suggestion from others This seems to be related to the Client itself.

Any thoughts? All forum topics Previous Topic Next Topic. RN Zoom Moderator. If my reply helped, don’t forget to click the accept as solution button! In response to RN. Sorry, maybe I didn’t expalin very clearly. I’m not the one creating the meeting I have no problems creating meetings or hosting them, even changing the password 2. It should be noted this problem has happened with longer passwords as well 3.

I can clear the history which does not fix the problem as stated above 6. In response to Jason Daisyg Listener. Merlin1 Observer. In response to Daisyg Same problem for me! Any solutions found? Post Reply. Related Content.

Microphone not working in Meetings Reply failure in Contact Center 2-part authentication issues in Meetings How to simplify sign-in for attendees on a multi-session Zoom Events?

 
 

 

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I cannot use zoom since edge browser was updated in febr ! I can access via browser zoom with invite link, but video and mic not accessible. I see only profile pictures of the attendees of the zoom meeting. This happen right the same day when edge was updated. Before that day I could use zoom for full as it would be appropriate and normal.

Please , How to fix such nonsense ;”as it is now Is just a waste of time of a browser? Was this reply helpful? Yes No. Sorry this didn’t help. I run the troubleshooter, with no avail. However, I do not download zoom onto my computer. I use zoom via my browser which is edge , which was updated around Febr 19th and the same day.

Zoom didn’t work any longer. When I was in the room, no access to video nor microphone, though I allowed both when asked for. I have no app nor downloaded zoom’s software on my computer.

When I use it then over edge web browser. I have an older Pc with another browser on and then zoom works for me using it over browser, no download. So that shows me clearly , that it is the edge browser and as it happens the same day edge was updated.

All your other options you mentioned I cannot not reenact, for I have no zoom app on my pc. Hi Carlo. The meeting is not before coming Saturday so I hear of me next week again about this. However you suggest also to reset the browser, which I not really want to for I am not so much gifted technical wise, and want to avoid a reset , for not to have to adjust certain the settings all again manual, which happens with a reset, doesn’t it?

May be it is not much I would have to adjust myself after the reset. I am not sure how that works. So I think I’ll will first see if another browser works to use zoom. If it does not work I might have to bite in the sour apple and reset the edge browser if there is no other way.

Thanks for your reply. That’s why I am here to see if any of suggestions made can be helpful. Choose where you want to search below Search Search the Community.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 3.

Report abuse. Details required :. Cancel Submit. Hello, I’m Louie, and I’m happy to help you today. Hope you’re doing well and safe there. I’m sorry that you’re having trouble with your Zoom. I would suggest you to try each solution below to fix the issue. Restart PC. Hope this helps and looking forward for good results. Kind regards, Louie. Thanks for your feedback.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. I’m sorry if the steps didn’t work. It may be best if I release your question to other advisors so they can take a look at it and let them share some other ways that can fix the issue.

You take care and keep safe always. Sincerely, Louie. Carlo TJ Independent Advisor. Let us work together to sort this out. First, can you please try to access the Zoom using a different browser like Chrome for us to check if the issue is with the Edge browser or the Zoom itself.

For the Edge browser proceed with the steps below. Reset the Edge -Open Edge and click the 3 dots at the upper right side of your screen.

This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared. Restart and check the Zoom in Edge. If issue persists, you can re-install the Edge browser using the link below.

Go to this link and download and install the version Once downloaded and installed restart and check the Zoom. I hope the information above helps. Please let me know how it goes. Have a wonderful day ahead and stay safe. Sincerely, Carlo T. In reply to Carlo TJ’s post on February 27, Good Day BrachaimBrachaim, I appreciate your time getting back to this thread , keep us posted with the results, reach out to us anytime here in the community.

Internet Explorer. This site in other languages x.