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July 10th 2022 admin@janamaitri

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Solved: Zoom may be crashing RealTek Audio Process – Dell Community.Troubleshoot audio issues in Google Meet – Google Meet Help

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Once you select to Join with computer audio, zoom crashes along with the windows audio service stops. The issue seems to have started with the Realtek Audio driver 6. I was able to confirm it continued to happen on these versions. Users are on the latest Zoom using auto-update. The trouble seems to be it’s hard to reproduce so we never know if it’s fixed.

You’ll think that a new driver does the trick until it triggers again. Keep an eye out for users reporting the issue on that downgraded driver. I recommend opening a case with Dell so they can escalate to the Advanced Resolution team. My next thought is that rolling back Zoom from 5. We’re going to swap out some of these new laptops with competitors’ devices as we can see this is going to be a long crawl through support territory with Dell.

We’ve had inexplicable issues with our Dell Latitude laptops and the folks who heavily use Zoom execs. This exact same thing is happening and we’ve been at our wits end. We’ve tried literally everything. I was able to fix it by simply disabling and enabling the realtek microphone array for one person, and the other person’s mic actually worked when the mic was DISABLED!

No idea why. These are probably very unstable, nonpermanent fixes, so also ordered external mics for those users. The other person’s doesn’t work no matter what I do! I have a ticket in with Zoom that just got escalated to their engineering team so will report back there. The problem is that once the issue occurs, the mic won’t work for other programs either.

How frustrating! I’ve got users who have the onboard Realtek array go completely dead. Nothing comes through the microphone in the ‘Sound Settings’ until I reinstall the driver, or delete the audio device from compmgmt.

The folks with headsets seem to have the microphone go dead at the same as the onboard. I’ve got a machine right now E on 6. This is the version that support. At this point, I’m convinced it’s intermittent across many versions. The hard part is that all of the testing is happening with real people who need to get work done on these calls.

The next best thing might be trying to capture the event with Procmon in an effort to further help the vendors isolate where this interaction is happening. Guess what? After tickets open with everyone, Zoom engineering team provided this response – Microsoft is releasing a hotfix for this problem at the end of Sept! Big relief! Unfortunately the suggestion of rolling back drivers did not help all the users, but we have alternatives until this hotfix is released.

Wanted to let everyone know. Thanks, fixfinder for helping us all work together! Hi Katie, Apologies for the inconvenience. We do have existing tickets having the same issue with Dell machines, the engineering team confirmed that it is an audio driver issue with Realtek. Our engineering team already notified Dell about this issue and in addition, Dell also reached out to Microsoft informing the said fault. Microsoft advised that they will release a hotfix for this issue around end of September.

While waiting for the hotfix, you may try to roll-back to the old driver or uninstall a Windows driver update dated June 11th, Thursday. This information came from a similar post from this link. Let us know if you need further assistance.

Best, Ren. I have the same issue on the OptiPlex Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I regularly use my laptop’s integrated video camera in GoToMeeting and it works just fine.

Zoom, however, will not show any video. I have downloaded the latest version, I have checked my privacy settings which show that Zoom has access to my camera. I have rebooted my laptop since installation of zoom.

The camera light shows “on” on the laptop when I start a meeting, but nothing shows in the preview or to people on the call with me. Hi Kathy7 thank you for your post here on the Zoom Community!

I wanted to offer some thoughts about why this may be happening:. Microsoft Skype for example is one I have seen do this. If you can completely exit out of any apps that might be using the camera and try Zoom again that would be great.

You can even do this when you are not in a meeting. Click on Video, and you will see some camera choice options there. If your camera is recognized by Zoom you will see a small picture of yourself in camera.

If this has answered your question to your satisfaction, please click the “Accept as Solution” button below but if not please reply and we can continue the discussion. Thank you! I have gone into settings and confirmed everything. When I turn Video on, the light shows on my laptop’s webcam. But the screen for preview is black. I have no other video software apps running at the time.

This only happens for Zoom. Hi Kathy7 thank you for the additional detail. Ok, if you have for sure exited out of any other program that may be using your camera, and still no video, we may need to completely uninstall the Zoom client and start fresh. I have uninstalled and re-installed the zoom client already.

I just did it again just to make sure, and same exact thing, black screen. It never prompts me to give permission to access my camera or microphone, like most video software does. I also closed Microsoft Teams just in case that was interfering. Same thing. I uninstalled Zoom and reloaded it. My video still will not come on. It has defaulted to Cyberlink Web Cam Splitter.

I do not have an external camera, only the one built in to my Dell Desktop. My video is totally muted.

 
 

 

Zoom audio not working on dell laptop – zoom audio not working on dell laptop:. How to Fix a Dell Laptop With No Sound

 
Mac computer settings might prevent Meet from using the microphone. If this happens, restart Chrome Browser. If that doesn’t work, restart your computer, then. It turns out that the 4/22/ driver version of the Realtek Audio Driver is problematic when paired with Zoom specifically. Thus, rolling back. loss of data and tells you how to avoid the problem NOTE: MHP buttons work well with Skype for Business and Zoom. notebook without external.

 
 

sound – several issues with zoom and related to the docking station – Ask Ubuntu

 
 
Someone could have both computer and telephone audio active at the same time. These can take up to 30 minutes to arrive and may take longer. The first method involves you opening the Device Manager and locating the audio inputs and outputs entry. Sign up to join this community. Using headphones helps reduce the echoing effect, too.